INFORMATION TEXT ON PERSONAL DATA PROCESSED BY CALL CENTER ACTIVITY
Your personal data may be processed by Topçu Fermuar Sanayi ve Ticaret Limited Şirketi (“TOPÇU FERMUAR” or “Company”) as the data controller in accordance with the Personal Data Protection Law No. 6698, as described below.
Your personal data obtained are collected, processed and stored in accordance with the personal data processing conditions specified in Articles 5 and 6 of the Law and for the purposes in this clarification text, by Topçu Fermuar Industry and Trade Limited Company, which is the data controller in accordance with the Law on Protection of Personal Data No. 6698. It can be transferred in accordance with Articles 8 and 9 of the Law.
As a natural result of recording the interviews during this meeting, you can share with us your voice and also your name-surname information. Your Identity Number or Identity Number, GSM number, fixed phone number, e-mail address, delivery address, billing address, other billing information, previous order information, previous complaint information, IBAN, credit card etc. Provided that your bank – financial information and other personal data you will disclose to us do not harm your fundamental rights and freedoms:
- To be able to address the caller correctly
- Execution of Goods and Services After-Sales Support Services,
- Execution of Information Security Processes
- Management and Follow-up of Requests and Complaints
- Assuring Legal, Technical and Commercial Security of Relevant Persons
- Executing Marketing Processes of Products and Services
- Executing Activities for Customer Satisfaction
- Execution of Goods and Services Sales Processes and Return Requests and Processes
- Execution of Cargo Tracking and Delivery activities
- Issuing and Delivery of Invoices,
- Performance of Contractual Obligations,
for the purposes of collecting over the phone call and fulfilling legal obligations such as issuing invoices, negotiating before the contract, delivering the products in accordance with the sales contract or performing the contract in order for the contractual rights to be exercised, clearly foreseen in the laws, proving your demands, etc. your use of the right of return-withdrawal, etc. In such cases, your legitimate interests are processed for legal reasons. Your personal data, in accordance with the principles of "need to know" and "need to use" and by providing the necessary data minimization; In line with the realization of the above-mentioned purposes and limited to the fulfillment of these purposes; with our shareholders, business partners, affiliates and subsidiaries and shareholders, our Company's domestic and international service providers, marketing/advertising/analysis service providers, database and server service providers, site usage monitoring service providers, e-mail server service providers, e-invoice and e-archive billing service providers, electronic message tool service providers, cargo and courier companies, banks and electronic payment institutions, legal and financial consultancy services, independent audit service providers, archiving service providers, with our business partners who provide, operate or service our IT infrastructure and our service providers, legally authorized public institutions and private persons or organizations with which we have private business partnerships, and third parties,
Also;
- With experts, law firms and audit firms for auditing and due diligence activities, and with public institutions, insurance companies, social assistance support funds, business consultants to fulfill regulatory and contractual obligations,
- Can be transferred to the authorized administrative and supervisory boards and/or other authorized supervisory institutions and organizations, to resolve legal disputes or to administrative authorities, judicial authorities or relevant law enforcement authorities, in accordance with the relevant legislation, for the purposes specified in this clarification text, within the country or abroad. can be processed.
As a personal data owner, in accordance with Article 11 of the Personal Data Protection Law:
- Learning whether personal data is processed, the purpose of processing and whether it is used in accordance with its purpose,
- Request information on this,
- Knowing the third parties to whom the data is transferred at home or abroad,
- To request correction of the data if it is incomplete or incorrectly processed and to notify the third parties to whom the data has been transferred,
- Process in accordance with laws and regulationsRequesting the deletion or destruction of personal data in the event that the reasons requiring its processing disappear despite the fact that it has been processed, and requesting that this process be notified to the third parties to whom the data has been transferred,
- Objecting to the emergence of a result against the person by analyzing the processed data exclusively through automated systems,
- Demanding the removal of the damage in case you suffer damage due to unlawful processing of the data You have the rights.
You can contact kvkk@topcufermuar.com.tr regarding your applications and complaints regarding your rights communicated to you or fill out the "Application Form" at https://www.topcufermuar.com/;
- You can personally bring it to the address "Sanayi Mahallesi Gur Sokak No: 11a / Gungoren Istanbul",
- You can send it to the specified address, with wet signature, through a notary public,
If your application will be answered in writing, up to ten pages will not be charged. A transaction fee of 1 Turkish Lira may be charged for each page over ten pages. If the response to the application is given in a recording medium such as a CD or flash memory, our Company may request the cost of the recording medium from you. We remind you again that the relevant request must comply with the conditions in the Communiqué on Application Procedures and Principles to the Data Controller.